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Free Shipping Canada-Wide
Frequently asked questions
General
Both Lights Canada has a local warehouse located in Edmonton, AB.
We have a 2 year warranty to repair or replace your light. You may ship them back to our warehouse at buyers cost. Please to do not open the light, this will void the warranty.
We proudly ship outside of Canada; however, orders shipped outside of Canada may be subject to import duties, taxes, customs clearance fees, brokerage fees, and other charges upon arrival in the destination country.
These fees are determined by local customs authorities and are not included in your purchase price or shipping charges. Any additional fees are the responsibility of the recipient.
If you have questions about potential import charges, we recommend contacting your local customs office before placing your order.
You can cancel orders within 48 hours of placing the order. You cannot cancel once the tracking is sent.
Free shipping across Canada is within 10-14 business days. If there are any delays, we will inform you as soon as possible.
Our warehouse is located in Edmonton, Alberta, Canada.
Shipping is available to the United States and takes 10-14 business days. Duties, Tarrifs, Brokerage, and State Fees are not included. These will paid upon delivery.
Unused product can be returned, buyer pays for shipping. Do not tamper with the light or try to open it, that will void your warranty and you cannot return it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment, minus a 10% restocking fee.
Contact our team to exchange product. Subject to availability.
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